30-day money-back guarantee
Palshell is operated by Palphi LLC, based in Ohio, United States. We offer a full refund for an eligible initial paid purchase if you request it within 30 calendar days of its payment date. You do not need to demonstrate a technical defect to use this guarantee.
The guarantee covers a one-time Palshell license purchase. If a software subscription was previously agreed, its original first-payment guarantee remains unchanged; no new software subscriptions are currently offered. The request deadline is measured from the payment date, not from the first time you open the app.
| Payment | 30-day guarantee |
|---|---|
| One-time license | Initial purchase covered |
| Previously agreed software subscription | Original first-payment guarantee unchanged |
| Separately purchased technical support | Reviewed under the applicable offer or agreement |
| Renewal charge | No additional voluntary guarantee |
| Hobbyist / free edition | No payment to refund |
This guarantee does not cover fraud or deliberate refund abuse. A separate team or enterprise agreement may provide additional rights; it cannot reduce mandatory consumer rights.
How to request your refund
Email support@palphi.com within the applicable period. Include the original billing email, your order or transaction reference, and the purchased edition. A reason is optional for a request under our 30-day guarantee.
We may verify order ownership before processing a request. Never send your license key, password, API key, recovery code or complete payment-card details in the email.
For a Paddle purchase, you may also request assistance through the support link in your receipt or Paddle’s buyer support. Tell them that Palshell offers a 30-day initial-purchase guarantee. Paddle handles the payment refund; we coordinate the approved request rather than asking you to provide new card details.
Optional support renewals and cancellation
Support renewal charges are not covered by our additional initial-purchase guarantee. That does not remove refund rights provided by law, Paddle’s policies or an applicable separate agreement. Contact support if a renewal or product defect needs review.
You can cancel an optional support subscription using the management link in your Paddle receipt or Paddle buyer support. Cancellation stops future renewal charges at the end of the current paid billing period. It does not automatically refund the payment already made. Canceling support does not cancel a perpetual software license.
Uninstalling Palshell does not cancel billing. If you want both cancellation and an eligible refund, request both. A support refund affects the associated support service, not a separately purchased software license. Previously agreed software subscriptions retain their original cancellation and refund rules.
Payment processing and license access
An approved full refund returns the eligible transaction amount, including applicable tax adjustments handled by Paddle. Refunds are processed to the original payment method where possible. Payment-provider and bank processing times can vary; support can help you track the request.
A full refund ends your right to use the associated paid license. Online verification reflects its refunded status; an already issued offline authorization may remain usable until its next required verification. A refund does not grant a different paid edition.
Partial refunds and separately purchased support services are reviewed according to the applicable offer or agreement. They are not an automatic substitute for the full refund available under an eligible initial-license guarantee.
Your consumer rights
Our voluntary guarantee adds to, and does not replace, mandatory refund, withdrawal or other consumer rights. A request outside our 30-day window may still qualify under applicable law, including rights concerning a faulty or misdescribed product.
Paddle’s Refund Policy and Buyer Terms apply to transactions it processes. Our additional guarantee remains part of the Palshell offer. Lawful payment-dispute rights are not restricted by this policy.
See our Terms of Service for license terms and Privacy Notice for information handling. Refund questions: support@palphi.com.