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Desktop release coming soonPalshell / Support
Choose software for its features and support for the assistance you need. Every paid software license is perpetual. Technical support is optional and sold separately; no included support year or software subscription is part of the current offer.
Optional annual support / separate from software
$49per named user / year
Optional technical support, sold separately from your software license.
Initial response target2 business days
Standard support detailsOptional annual support / separate from software
$149per named user / year
Optional enhanced coverage, independent of your software edition.
Initial response target1 business day
Professional support detailsOptional annual support / separate from software
From $999per year / written quote
Optional quoted support, separate from base licenses and the Enterprise Add-on.
Initial response targetDefined in contract
Contact SalesPlans are presented for review; support checkout is unavailable. Initial response targets are not resolution guarantees. Business hours, timezone and holiday calendar must be published before sale.
Standard is an optional, separately purchased annual support plan. Its $49 per-user annual price is independent of your software edition. Coverage includes email assistance with Palshell installation, licensing, application issues and usage, plus software bug troubleshooting. The initial response target is two business days.
Standard coverage plus priority email, troubleshooting available Palshell AI integrations, and up to two remote sessions per support year, each no longer than 30 minutes. Remote sessions are restricted to Palshell application issues. The initial response target is one business day.
A written quote for Palshell deployment assistance, team onboarding, priority escalation and Palshell integration assistance. The agreement defines covered users, session allowances, business hours, timezone, service-level commitments and custom terms. $999 is a quote minimum, not a per-user price, automatic purchase or unlimited team-support promise. No Enterprise Support purchase is required for any software edition, and no automatic Enterprise charge is permitted without an approved quote. Contact Sales at support@palphi.com.
One Standard or Professional plan covers one named user and one software license, including both permitted computers. Another license or user needs its own coverage unless included in an Enterprise quote. Support does not unlock a different software edition’s features.
Pro, MAX and Palshell One use one-time perpetual software licenses per user. The optional Enterprise Add-on is also a one-time perpetual purchase at $700 per user with any paid base edition. Base and add-on licenses never expire. Technical support is optional and sold separately. Purchasing software does not purchase support or start an annual support subscription.
Enterprise Support is a service plan, not the Enterprise Add-on. Support does not unlock organization capabilities or a higher base edition. The Enterprise Add-on does not include paid support or automatically unlock MAX or Palshell One engineering features.
Included app updates, maintenance releases, critical security fixes, documentation and knowledge-base access remain available without a paid support plan. Support expiration never revokes a perpetual software license. Major software upgrades may be priced separately, independently of whether you purchase technical support.
Paid support is billed annually, never monthly. Renewal is optional. Automatic annual billing requires explicit customer opt-in and clear disclosure before purchase. Customers may cancel future renewal and retain support through their paid-through date.
Professional and Enterprise are optional support upgrades, independent of software edition purchases. A confirmed offer must disclose upgrade timing and any price adjustment before a charge. No blanket upgrade credit is promised. Renewals and upgrades must avoid double billing or overlapping paid coverage.
The team calculator shows full-year support estimates separately from one-time license totals. It defaults to license-only with no technical support selected. Final support dates and any upgrade adjustments must be agreed before purchase.
All assistance is limited to Palshell itself. It does not include troubleshooting or configuring customers’ networks or devices, standalone IT consulting, managed IT services, general device repair or general technical-support services.
AI assistance is limited to Palshell’s provider/model configuration and available integrations, not engineering work on customer infrastructure. Future MCP, pyATS/Genie, NetClaw and AI-assisted customer support are not current benefits.
Standard and Professional initial response targets describe the first support response, not guaranteed resolution. Their business hours, timezone and holiday calendar have not yet been finalized and must be published before sale. Enterprise service-level commitments are contract-specific.
The annual support offer and remote Palshell application troubleshooting are subject to Paddle’s acceptance. Public software and support checkout remain disabled. Separate support catalog, secure customer/license association, billing integration and final support terms are still required. Provisional domain approval is not final business or payout approval.
Prices are USD base prices. When checkout is available, Paddle’s authoritative taxes and final total will be displayed before payment. The Enterprise Add-on is $700 per user, added to Pro, MAX or Palshell One; it is not a standalone edition. Its organization capabilities are Coming Soon, not currently available. Undiscounted per-user base-plus-add-on totals are $949 for Pro, $1,199 for MAX and $1,999 for Palshell One. Enterprise Support starts at $999 per year by separate written quote and is never a mandatory software fee. Estimate team licenses.
Questions: support@palphi.com. See our Terms of Service, Refund Policy and Privacy Notice.
